Start product setup by selecting Product > Setup from the sidebar navigation.
The following fields will be presented to configure your product:
Product Details - Information that applies to all products sold within the event. We recommend providing useful information about your product listing but keeping it broad–talk about the different types of products or categories of products that can be found on the purchase page.
Product Details appears by default on Event Style Layout 1, and when you view Event Information on Layout 2.
Product Disclaimer - This is where you will set the rules and regulations for your event and your products and establish an agreement with the customer.
The customer is reading this disclaimer before making a purchase. There is a button they have to click, indicating that they have read the disclaimer before the purchase button is enabled on the ticket page.
Confirmation Email Text - Customize the messaging that an attendee will receive upon completion of a purchase. This field supports HTML.
Product & Space Email Reply To - Override the default tickets.conventions@leapevent.tech email address that the confirmation emails are sent from
Note: The space email reply to field is referring to exhibit spaces. This is where that navigational item was placed before you Exhibit Space Manager was created.
Customer Service Phone & Email - Enter your event's customer service phone/email details. These are presented in the confirmation email as well!
Refund Policy - Create and highlight a refund policy (or often a non-refund policy). This text is placed right by the disclaimer section of the purchase page and requires an agreement to complete the purchase.
It is hard for attendees to deny any knowledge of a refund policy when it is expressly placed in the purchase process and requires an agreement.
Marketing Opt-In Text - On each purchase page layout, there is an option for attendees to opt into a marketing list. This text can be altered and customized for your event.
Enable Ticket Transfers - Ticket Transfer functionality allows a Product owner to transfer all rights of ownership and management of that Product to someone else. This process removes ownership from the Transferer and the Product from the original order, generating a new Product under the Recipient's ownership.
Limit Number of Admission Products At This Event? -Some events either like to, or have to limit the total number of attendees for the event, regardless of the actual product they purchased–set that limit under Maximum Tickets To Sell.
Charge Tax - Set the tax rate for the event as a whole. Each individual product can be set to taxable or not to follow this rule.
Charge Additional Order Service Charge? - Charge an additional service charge on either product or orders.
The order service charge will be assessed once per order no matter how many products are included on it, and the product service charge will be assessed on each individual product regardless of which products they are.
These additional service charges do not come to us at Leap Conventions; they are strictly revenue for the user. But they are placed within the service fee line item on the purchase page
Enable Shipping - Leap Conventions can handle shipping for products and even handle the fulfillment. You can set the shipping rules and fees here. Shipping can be marked as optional, which will present a choice to the customer upon checkout.
Base Shipping Charge - Strategically, you will want to set a base shipping charge that will cover the necessary physical costs (shipping, handling, bubble envelopes, etc.)
Each product can have an additional shipping cost associated with it (useful for heavier products) configured on the individual product level.
Shipping Information - Information entered here is shown next to shippable products on the customers confirmation page.
Show Promo Codes Field - Enable the promo codes field (if your event will be utilizing promo codes).
Default Billing State - Set a default billing state if the majority of customers are from that state.
Hide Visa, Discover, Mastercard, American Express Logo - Hide the logo and disable transactions for that specific type of credit card.
Use App link - Presents a link to the customer app within the confirmation email.
This is generally not used because the app is rarely deployed earlier than before the event.
Upgrade and Swap to All Active - This enables upgrades and swaps for all products to all other products.
Admission Ticket Home Page On - This unique page allows customers to buy tickets for others and then send those tickets to their friends/family. They receive their confirmation page and email to manage their order.
After-Checkout Page Configuration
The After-Checkout page allows you to customize what appears before the confirmation page after a purchase. This feature helps you collect essential attendee data. The custom badge field data (shown below) that the attendee enters via the checkout can be exported and printed on event badges:
These After-Checkout fields are associated with every product designated as an admission product.
Note: Don’t confuse After-Checkout configuration with Order Surveys. While Order Surveys can be applied to any product (including admission and non-admission items) or configured at the order level, After-Checkout settings are typically used to collect additional details specific to admission products — such as badge information or demographic data. Though they appear in the same post-purchase flow, they’re configured separately and serve different use cases.
Exporting Badge Information
After-Checkout information collected via the badge questions can be exported using the Imports & Exports page.
Valid Orders - Pulls all system orders (regardless of admission or non-admission) and will display Order Survey data.
Valid Admission Products - This retrieves all system orders that contain admission products, along with any custom badge information collected through the custom badge fields on the After-Checkout page.