The Client Support Team serves all clients by providing email support on weekdays, Monday through Friday, from 9 AM to 6 PM EST. 

To request support via email, please reach out to clients.conventions@leapevent.tech

Most email requests are responded to within 12 business hours, and cases are escalated according to their level of urgency. Issues regarding stopped sales or events that occur within 24 hours of the origination email take priority. 

On-call staff monitors urgent emails and inquiries after 6:00 PM EST, Monday through Friday, as well as on weekends and holidays.