David MacVicar
david.macvicar@leapevent.tech

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Updated July 16th, 2025 by David MacVicar

Hardware Rentals

We offer the option to rent or purchase hardware for your event. This allows you to streamline your event management process and provide a smooth experience for your staff and attendees. If you have any questions, please contact our support team at clients.conventions@leapevent.tech . They will guide you through the process, answer any questions you...

0 min reading time
Updated July 17th, 2025 by David MacVicar

When do I receive my ACH deposits?

ACH payments are processed on Tuesdays. Typically, these payments will be deposited into your bank account on Wednesday morning. In the event of a banking holiday, payments may be delayed. Please review your most recent agreement for more information on your settlement terms. If you wish to modify your payment method or ask any questions, please get...

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Updated July 16th, 2025 by David MacVicar

Recognizing Phishing Scams: Staying Safe on Leap Conventions

Phishing scams are a common tactic bad actors use to impersonate trusted organizations and steal sensitive information. While we have not encountered specific phishing attempts targeting Leap Conventions, it's important to stay vigilant. Fraudulent emails may trick you into providing account details, such as your email address and password, by claim...

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Updated July 17th, 2025 by David MacVicar

Third Party Conversion Tracking

Third-party conversion tracking allows you to connect your various marketing tracking codes— Meta Pixel, Google Tag Manager, and Google Analytics 4 (GA4). Important - Leap Support Leap provides the ability to add third-party tracking tools such as Google Analytics (GA4) or Meta Pixel directly within the platform. However, we are not able to offer an...

1 min reading time
Updated July 17th, 2025 by David MacVicar

Resending Order Confirmation Emails

Navigate to the Orders tab on the left menu bar Enter the customer's information, and select Search orders Once the order populates in the search results, click the blue View button on the right Under Customer Support Tools, select the Resend confirmation email option Tip Before resending the confirmation email, confirm with the customer that we hav...

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Updated July 17th, 2025 by David MacVicar

Adding Users

Users can be added to perform various administrative tasks. After creating users, access permissions can be assigned to each user. Accessing Users From the sidebar, choose Users > User Management. Adding a User In the sidebar, choose Users > User Management You can search for an existing user by their email address or add a new user Searching ...

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Updated July 17th, 2025 by David MacVicar

Adding Cashier & Register Users

It is best practice to set up cashiers/registers in the admin for on-site sales using the Conventions Check-In app. You should set up as many cash registers as needed. This way, you can track how much a specific cashier user collected at a particular register. Setup Load your Conventions event Select Event Setup > Cashiers & Registers Select ...

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Updated July 17th, 2025 by David MacVicar

Affiliate Links

Affiliates in Leap Conventions are a system designed for a third party to promote your event and potentially drive sales, with a possible monetary reward. The creation of Affiliates and their management and financial reports are all managed within Leap Conventions. The only aspect of the Producer-Affiliate relationship that is not managed is the act...

1 min reading time
Updated July 16th, 2025 by David MacVicar

Contacting Support

The Client Support Team serves all clients by providing email support on weekdays, Monday through Friday, from 9 AM to 6 PM EST.  To request support via email, please reach out to clients.conventions@leapevent.tech Most email requests are responded to within 12 business hours, and cases are escalated according to their level of urgency. Issues regar...

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