Important Details
Any users with the customer support permission and anyone with manager-level access.
Refer to: Adding Users
- There are restrictions for refunding insured orders
Singular Refunds
- Navigate to Orders from the sidebar.
- Use the various Order Search options to find the order you wish to refund
- Select View on the right side of the order
- Under customer support tools, you will notice the Full, Partial, and Manual Refund options.
- Full - Allows for all items of an order to be refunded, i.e., tickets removed, registrations, etc.
- Partial - Allows for refunding a single ticket along with its service fees, tax, etc.
- Manual - Allows for the refund of any amount for whatever reason. It can be applied to any line item on the order.
Mass Refunds
- Select Orders from the left menu in the loaded event
- Click Mass Refund to enable toggle boxes
- Select Toggle Boxes of which orders need to be refunded from the list (Select all may be used if all orders need to be refunded)
- Optional - Add a custom email in the space provided to send a mass refund message to attendees
- Ensure all fields are complete
- If one product is selected, finish by clicking Process Multiple Partial Refund. If selecting "All Products," finish by selecting Process Mass Refund
- Select OK on the Warning Prompt